Discover our Privacy Policy to ensure a secure customer experience

Thank you for your interest in Mechtex. Protection of your privacy is very important to us. Below you will find information about how we handle your data.

1. Activities related to our website

We may collect some personal data about you when you choose to visit our website. The relevant activities are listed below:

Data collection and use for opening a customer account and for processing the contract We collect personal data that you voluntarily submit to us when you open a customer account with us on our website, when you place an order and when you contact us (e.g. via contact form or by email). Mandatory fields are marked as such because we absolutely need this data to open your customer account, to perform the contract or to process your contact request, and you would otherwise not be able to create your customer account and/or complete your order or send the contact request. It is evident in each input form what data is collected. We use the data that you disclose to us to perform the contract and process your enquiries. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can send a message to the privacy contact option specified in the imprint.

For the purpose of contract performance, we disclose your data to the shipping company in the scope required for the delivery of the ordered goods. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of this data is collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.

2. Activities related to our business partners

We collect data about our business partners in order to perform our business and fulfill our contracts with them. This often includes contact information and professional information about a contact person at our business partner. We use this data to manage our relationships with our business partners, and sometimes to perform audits when necessary. We may also use the data we collect to invite our business partners to events. This serves our legitimate interests in maintaining our relationships with our business partners, provided these do not interfere with their rights. We may disclose this data to external auditors to perform audits. This serves our legitimate interests in being able to perform the audits.

3. Sales activities

We perform several activities where we collect and use personal data about our customers and prospects in the context of our sales activities, such as: • client prospecting (through collection of data at events, fairs, etc.) • processing requests for offers • issuing offers • processing orders • providing after-sales support, and • organizing events. The data we collect is limited to personal identification data such as name and contact details, as well as professional data. We need this data to process customer requests and to provide after-sales support, in the performance of our sales contracts. We also need this data to perform sales activities and to manage our business relationships. This serves our legitimate interests in performing our business and maintaining our relationships with our customers. For the purpose of contract performance, we disclose the data to third-party shipping companies in the scope required for the delivery of the ordered goods.

4. Email correspondence

In order to successfully perform our business, we may need to correspond with our different stakeholders (such as customers, prospects, and business partners) via email. To do so, we process the email address obtained via one of the collection channels mentioned above. This serves our legitimate interests in performing our business and maintaining our relationships with our customers, prospects, and business partners.

6. Visits to our premises

Visitors may be required to visit our premises for various reasons. To enable these visits, visitor registration is performed by our front desk. We collect standard personal identification data about our visitors such as their name and professional data such as the company the visitor works for. This serves our legitimate interests in ensuring that we are able to process visitor entries to our offices.

7. Contact possibilities and your rights

You are entitled to obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data. If you have any questions about how we collect, process, or use your personal data, want to enquire about, correct, block, or delete your data, or withdraw any consents you have given, or opt out of any particular data use, please contact us directly using the privacy contact option provided in the imprint. You may also submit a complaint to the responsible data protection supervisory authority. Right to object If we process personal data as described above to protect our legitimate interests provided that they do not interfere with your rights, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your special situation. After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms or for the establishment, exercise, or defense of legal claims.

8. Protecting Your Personal Data

At Mechtex, we value your privacy and are committed to ensuring the protection of your personal information. As per the guidelines of the General Data Protection Regulation (GPR-2), we have updated our privacy policy to better serve our customers. We understand that you may want to make changes to the information we have collected from you or even delete it entirely. If you wish to make any changes or delete your information, you can raise a query at dm@mechtex.com. Our team will promptly respond to your request and make the necessary changes or deletions as per your preference. We believe in transparency and want to ensure that you have complete control over your personal information.